9klub Privacy Policy
What the 9klub platform records about you, which team can open it, and the exact steps to get a copy, a correction or a deletion.
This policy covers the 9klub website, the mobile app and live chat. It applies to players in Malaysia aged 18 and over. Read it before you register, because the records described here are created from your first login onward.
Why 9klub collects details before you can play
Every 9klub account starts with a name, a date of birth and a Malaysian mobile number. Age and identity checks are a condition of real-money play here, so the form on the 9klub register page cannot be submitted without them.
Once you deposit, payment references and game activity join the same file. That single record is what lets 9klub support answer a question about a missing deposit or a disputed bet without asking you to explain the whole session again.
You can browse the lobby as a guest. Personal data is collected only when you register, open live chat, install the 9klub app or join a promotion.
The record types we keep
Five record types sit behind a normal 9klub account. Each has one job, which is why we do not merge them into a single unlabelled profile.
| Record | What it holds | Why it exists |
|---|---|---|
| Account profile | Name, date of birth, mobile number, login history, language and currency setting | Identifies you and keeps one session per device |
| Identity documents | National ID Card, passport or driving licence image, plus the review outcome | Confirms the account holder before a payout |
| Payment history | Touch ’n Go eWallet, DuitNow, FPX Online Banking and Bank Transfer references | Traces a deposit or withdrawal back to its source |
| Play history | Game name, stake, result and the provider record from KA Gaming, PG Soft, Spribe, Habanero or CQ9 | Settles disputes and calculates cashback |
| Chat transcripts | Messages exchanged with the 9klub support team | Handles follow-ups and quality checks |
Cookies, sessions and the login trail
9klub uses session cookies to keep you signed in and to remember your language and currency choice. Without them, the login screen would forget you on every page.
Security cookies are set when you sign in at the 9klub login page or through the 9klub app. They note the device and browser that opened the session, which is how an unfamiliar login is flagged before a withdrawal is approved.
Promotional cookies are optional. Clear them from your browser whenever you like; the site keeps working, but the same offers may reappear and the lobby may take a moment longer to load.
Requesting a copy, a correction or a deletion
Data requests run through live chat so both sides keep a written trail. The steps are the same whether you want a copy of your file, a single correction or full closure.
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Open live chat
Start a chat from any page, any hour, and say you want a copy of your 9klub data. Support logs the request against your account reference.
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Confirm that it is you
Send a photo of your National ID Card, passport or driving licence. Identity documents are normally reviewed within 2 hours.
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Receive the export
We return the profile, payment and play records tied to your account. Internal risk notes and other players’ details are removed before sending.
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Ask for a correction
If a field is wrong, name it in the same chat. A change to a verified name needs a fresh document; a change of mobile number needs the old number confirmed.
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Close or delete
Closure stops marketing use of your data at once. Records tied to deposits and withdrawals stay while record-keeping rules apply, then are removed.
Who inside 9klub can open your file
Access is limited to staff who need the record to finish a job: support answering your chat, the payments team checking a withdrawal, and compliance reviewing a document. Every lookup is logged with a staff ID.
Game providers receive a player ID and bet amounts, never your name or banking details. Payment partners receive only the single transaction they are processing for you.
9klub does not sell personal data and does not pass it to advertising brokers. Records go to authorities only when a valid Malaysian legal order requires it.
How your records are protected
Traffic between your browser and 9klub is encrypted. Passwords are stored hashed, so support can reset one but can never read it back to you.
Your profile lists the devices holding an open session. If a phone goes missing, end that session in live chat before the next deposit or withdrawal, then change the password from a device you still hold.
Document reviews leave an audit trail, so a payout decision can be traced to the staff member and the date it happened.
Identity checks and payment records
Deposits from Touch ’n Go eWallet, DuitNow, FPX Online Banking and Bank Transfer all leave a reference on your 9klub file. If a deposit has not landed within about 1 minute, that reference is what the payments team searches for. The minimum deposit is RM25.
Before your first withdrawal, 9klub must see one identity document. Review usually takes around 2 hours, and the first payout completes in roughly 6 hours once the document clears. The minimum withdrawal is RM70.
Verified images sit in a restricted folder that only the compliance team can open. They are never reused for marketing or shared with game providers.
How long records stay after you stop playing
While an account is open, records stay live so support and compliance work from one file. After closure, 9klub keeps the minimum needed to meet record-keeping and anti-money-laundering duties.
Promotional preferences and app usage data are dropped when the account closes. Chat transcripts are held for longer because they are used to settle later questions about a payment.
Live chat can confirm what is still held against your name at any point, and tell you which category a record falls into.
Privacy questions players ask before signing up
Does 9klub need my MyKad before I deposit?
No. You register with a name, date of birth and mobile number. A document is only requested before the first withdrawal, when the payout team confirms the account holder matches the bank or eWallet name.
Can I use the 9klub app without sharing my location?
Yes. The 9klub app asks for storage access so it can download its own updates. Location is not needed to log in, open the lobby or play.
What should I do if I think someone else opened my account?
Open live chat straight away and ask for the session list. End anything you do not recognise, change the password, then check the withdrawal history with support before you deposit again.
Are my details passed to affiliates or other players?
No. A referral code from the 9klub referral guide links a new sign-up to the player who shared it, and nothing else about you travels with that code.
Can I stop promotional messages and still play?
Yes. Turn off promotion messages in your profile. Payment confirmations and security notices still arrive, because they affect your balance or your access to the account.
Still unsure about a specific record? Ask the team in live chat, or read the 9klub terms and conditions for the account rules that sit alongside this policy. Ready to start with a clean file? Create your 9klub account.